As many of our readers may know, Affordable Communications is a much respected name in the Las Vegas valley dental industry. Over the years, we have installed wiring and/or phone systems in approximately two hundred dental offices. So we were not surprised when one of our dental clients contacted us about upgrading to a new phone system.  While we had done some additional wiring for this office in the past, we did not do the initial wiring or phone system installation.  Therefore, we were very exciting for the opportunity to get one of our systems installed at this location.

We provided the client with two quotes.  The first was for a cost effective system that would meet all of their current needs.  The second estimate was a more advanced system with additional features and room for expansion in case the doctor expanded his practice in the coming years.  The second estimate cost approximately 20% more than the first, but the doctor trusted our recommendation that this system was worth the extra cost due to the additional features, flexibility, and room for expansion.  As an added bonus for our client, we contacted Panasonic and were able to get them to provide an additional 2 years on the warranty for the hardware.

As is normally the case with dental offices, it is next to impossible to do an install during their hours of operation without getting in someone’s way.  Lucky for us it was the holiday season and they were closing their office early on the Friday before Christmas for their company holiday party.  This gave us the opportunity to install their new system during our hour of operation and not disrupt their business in any way.  We arrived at 1pm just as their office was closing up.  We unpacked all of their new hardware and as soon as everyone was gone, we began uninstalling the system that was in place.  One problem we ran into was that the phone jacks in the building had to be re-terminated. It was a minor inconvenience, but we were able to resolve this problem quickly.

The total installation took about three hours.  We called the doctor as we were finishing up and he and his office manager came back to the office to let us out and see their new phones.  They were very impressed with the design and functionality of the Panasonic DT series of phones.  We returned on Monday to provide the staff with training on their new system and we told the doctor if he has any questions, we are just a phone call away.  In the end, it was a win-win situation.